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We would like to ensure you get the most out of your new earplugs or custom in-ear monitors (IEMs). Please take a few moments to carefully read through the relevant instructions and product details.

For all products, we recommend reading through the included user manual thoroughly. This will provide important information on getting a proper fit, caring for your new equipment, troubleshooting tips and more. Taking the time to follow the instructions will help maximize comfort, safety, and performance.

Specific to custom earplugs and IEMs, it is critical to check that all parts and accessories listed on the product details page are included in your shipment. Most custom products include at least a filter, protective case, cleaning tool, and comfort cream. Ensure you have received all applicable pieces before first use.

When trying your new custom gear for the first time, follow the fitting instructions carefully. Getting the perfect fit is essential for protection and sound quality. If you have any issues with comfort, noise reduction, or audio fidelity, first ensure your product is properly positioned in the ear canal before seeking troubleshooting tips.

For tips on how to insert, remove and maintenance of your earplugs, please explore our YouTube Instructional Videos or contact our customer support team if you have any other questions. We like your experience with our personalized hearing protection to be effortless from the start.

Please read our Product Disclaimer here (PDF).

Please select your Instruction Manual

PACS Pro Earplugs

PACS Pro Series (models Standard, Cord, Grip Cord, MotoPlug or any other filtered earplug) include:

  • A casing with Ear Moulds
  • The correct coloured filters in the ear moulds with a logo clearly visible on
    top (there should not be an open hole facing the outside of the ear)
  • Cleaning tool, Comfort crème, and an instruction card.

PACS SleepSounds

Includes:

  • A casing with Ear Moulds
  • Cleaning tool
  • Comfort crème, and an instruction card.

Pacific Ears SwimFit

Includes:

  • A casing with Ear Moulds
  • Cleaning tool
  • Comfort crème, and an instruction card.

Pacific Ears SwimFit Aware

Includes:

  • A casing with Ear Moulds
  • Coloured filters in the ear moulds with a logo clearly visible on
    top (there should not be an open hole facing the outside of the ear)
  • Cleaning tool, comfort crème, and an instruction card.

PACS Drivercomm

Includes:

  • A casing with Ear Moulds
  • Cleaning tool, comfort crème, and an instruction card

PACS Pro Drivercomm

Includes:

  • A casing with Ear Moulds
  • Coloured filters in the ear moulds with a logo clearly visible on
    top (there should not be an open hole facing the outside of the ear)
  • Cleaning tool, comfort crème, and an instruction card

PACS Communicator

Includes:

  • A casing with Ear Moulds
  • Cleaning tool, comfort crème, and an instruction card

PACS Pro Communicator

Includes:

  • A casing with Ear Moulds
  • Coloured filters in the ear moulds with a logo clearly visible on
    top (there should not be an open hole facing the outside of the ear)
  • Cleaning tool, comfort crème, and an instruction card

In-Ear Monitors - Without Ambient Filters (Classic)

Includes:

  • A casing with Ear Moulds
  • Coloured filters in the ear moulds with a logo clearly visible on
    top (there should not be an open hole facing the outside of the ear)
  • Cleaning tool, comfort crème, a drying capsule and an instruction card.

In-Ear Monitors - With Ambient Filters

Includes:

  • A casing with Ear Moulds
  • Coloured filters in the ear moulds with a logo clearly visible on
    top (there should not be an open hole facing the outside of the ear)
  • Cleaning tool, comfort crème, a drying capsule and an instruction card
pacs-impact-universal-earplugs

PACS Impact Universal Earplugs

Includes:

  • 1 Pair of Medium/Large PACS Impact Filtered Earplugs
  • Metal Storage Tube with Key ring
  • Instruction Leaflet
pacs-19-earplugs

PACS 19 Universal Earplugs

Includes:

  • 1 Pair of Medium/LargePACS 19 Filtered Earplugs
  • Metal Storage Tube with Keychain
  • Instruction Leaflet
pacs-16-earplugs

PACS 16 Universal Earplugs

Includes:

  • 1 Pair of Medium/Large PACS 16 Filtered Earplugs
  • Metal Storage Tube with Keychain
  • Instruction Leaflet