We would like to ensure you get the most out of your new earplugs or custom in-ear monitors (IEMs). Please take a few moments to carefully read through the relevant instructions and product details.
For all products, we recommend reading through the included user manual thoroughly. This will provide important information on getting a proper fit, caring for your new equipment, troubleshooting tips and more. Taking the time to follow the instructions will help maximize comfort, safety, and performance.
Specific to custom earplugs and IEMs, it is critical to check that all parts and accessories listed on the product details page are included in your shipment. Most custom products include at least a filter, protective case, cleaning tool, and comfort cream. Ensure you have received all applicable pieces before first use.
When trying your new custom gear for the first time, follow the fitting instructions carefully. Getting the perfect fit is essential for protection and sound quality. If you have any issues with comfort, noise reduction, or audio fidelity, first ensure your product is properly positioned in the ear canal before seeking troubleshooting tips.
For tips on how to insert, remove and maintenance of your earplugs, please explore our YouTube Instructional Videos or contact our customer support team if you have any other questions. We like your experience with our personalized hearing protection to be effortless from the start.
